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Purchase Policy

Purchase Policy

30-Night Trial

  • The 30-night trial begins on the date the order is delivered.
  • Customers are entitled to return their
    Meubles En Gros  mattress, in good condition, after their 30th night and before their 31st night. Meublesengros.ca will cover all shipping costs and issue a full refund within two business days of pickup confirmation.
  • Each household, as defined by name, address, payment method, or other identifying information, is entitled to one 30-night trial. If multiple mattresses are purchased on one transaction, then each mattress within that transaction has an independent trial.
  • Returning customers will be granted an additional 30-night trial on a new Meubles En
    Gros      mattress purchase, provided they have completed their original 30-night trial without initiating a return.
    Meubles En Gros reserves the right to deny a 30-night trial to a customer where a mattress from a prior transaction has been returned.
  • Mattresses returned under the 30-night trial must be in good condition. Meubles En Gros will not accept a return if the products are found to have been tampered with or misused by the purchaser beyond reasonable wear have been physically damaged intentionally or unintentionally by, but not limited to, burns, cuts, tears, water, stains, or bodily fluids are otherwise abnormally soiled or unsanitary.
  • Though using a mattress pad or protector during your 30-night trial is not required, we do recommend it as it will help prevent damage to your Meubles En Gros mattress.

Returning Your Mattress

  • Once we receive your return request, we will help you gather the necessary information (including images of your mattress) and provide you with instructions about how to prepare your products for return. You will need the original plastic wrap (or any other protective covering) to prepare it for pickup.
  • While in most cases we strive to have your mattress picked up within two business days after the required information has been received, it can sometimes take up to ten business days. Additional pickup charges may apply if the mattress has been moved from the original shipping destination, or if the original shipping destination is in a remote location. Please contact us for more information.
  • On pickup day, the mattress must be ready on the ground floor of your house or apartment/condo building if not accessible by elevator.

General Return Policy

Mattresses

  • Meubles En Gros mattresses can be returned for a full refund within 14 days of receipt, as long as they are in their original, unopened packaging. Meublesengros.ca has organized the return transportation.
  •  If you have ordered an incorrect size, Meubles En Gros will offer a courtesy exchange if your product is unopened, for just the cost of delivery.
  • Meubles En Gros will not reimburse third-party shipping expenses organized by the customer.

Adjustable beds

  • Podium adjustable beds can be returned within 3 days of delivery in their original, unopened packaging.
  • Returns are subject to return shipping fees, which must be organized by Meubles En Gros. Refunds will have shipping fees subtracted from total refund amount.
  • Podium adjustable beds that are opened, used, and/or out of their original packaging cannot be returned.
  • Returns must be coordinated with the Meubles En Gros customer service team before initiating the return process and a confirmation by our customer service team must be obtained before returning your product.

Accessories

  •  Accessories such as Pillows, Mattress Protectors, Sheet Sets, Duvets and Weighted Blankets can be returned within 14 days of delivery in their original, unopened packaging.
  • Returns are subject to return shipping fees, which must be organized by Meubles En Gros. Refunds will have shipping fees subtracted from total refund amount.
  • Accessories that are opened, used, and/or out of their original packaging cannot be returned.

Metal Bed Frames

  • Metal bed frames cannot be returned or exchanged.

Order Cancellations

  •  Meubles En Gros processes orders for shipping within 4-6 hours of the purchase during weekdays, and on the first business day after a weekend. To cancel your order, contact us within 4-6 hours to have the best chance of stopping your order before it ships. We strive to ship orders as quickly as possible, but cannot guarantee order cancellation before shipment.
  • If you change your mind while your order is in transit, contact us, refuse delivery and request that the item be “returned to sender”.
  • Refunds will be issued as described in the General Return Policy.

Refunds

  • Refunds are issued within two business days after the returning product has been received.
  • Refunds are applied to the credit card or PayPal account used for the original purchase.
  • Refunds can take up to 14 business days to be reflected on your financial records.

Promotional Offers

  •  Promotional offers, including (but not limited to) gifts with purchase, product discounts, and two-for-one events are valid until the date and time indicated within the offer, or while quantities last. Offers will not be extended beyond the end date of the promotion for out-of-stock items.
  • Discount codes automatically apply at checkout once all participating products are added to the cart.
  • Offers cannot be combined with other discounts or promotions.
  • Promotional offers are not valid on Pay Bright orders. 
  • Offers and/or discounts cannot be applied retroactively to any purchases made before the start date of the promotion.
  • Unless otherwise indicated, there is no limit to the number of times an offer can be redeemed while the promotion is active. 
  • In the event of a return, refunds will be issued as described in the General Return Policy.

Contests and Giveaways

  • Mattresses awarded through contests and giveaways are eligible for return within the 30-night trial period, however, no monetary refund will be issued, and no exchanges will be permitted.
  • Our Customer Service team will work with contest winners directly to arrange for pickup and donation of returned mattresses.
  • In the event of a product defect occurring within the 15-year warranty period, exchanges will be honored as subject to the terms of our Warranty policy.

FAQs

Can I combine discounts/promotions?

Each Meublesengros order is eligible for one (1) promotion, including discounts or free item offers. If you forgot to use a valid promo code during your checkout, reach out to our Customer Care team using the Help feature in the bottom-right corner of this page, or send an email to hello@meublesengros.com with your order number and request.

Meublesengros cannot exchange or modify promotions or payment methods after your order is confirmed. Please determine the promotion that offers you the best value before completing your purchase.

Does Meublesengros offer any financing options?

Prequalify before you buy

Get your Paybright spending limit while you’re still shopping.

Quick and convenient checkout

Place your order quickly and easily by choosing Paybright as your payment method at checkout. Enter a few details to get an instant decision and complete your purchase.

Easy payments

PayBright will automatically debit/charge monthly or bi-weekly payments depending on your order amount, using your preferred payment method. Available payment methods may vary depending on the payment plan selected.

Select PayBright at checkout to enjoy the following perks:

Orders over $500 (before tax)

  • No interest (0% financing)
  • 6 monthly payments
  • No payment required for the first 30 nights

Order under $500 (before tax)

  • No interest (0% financing)
  • 4 bi-weekly payments
  • First payment due at checkout

How do I cancel my Meublesengros order?

We push new orders to our warehouse throughout the day so our fulfillment team can pick, pack, and ship orders as quickly as possible.

If you have changed your mind about your order, or realize you ordered the wrong size, use the live chat feature in the bottom-right corner of this page to contact our Customer Care team as quickly as possible. If you reach us in time, we may be able to cancel the order before it reaches our warehouse.

If we are not able to cancel up-front, we will provide you with pre-paid return shipping labels so you can ship them back to us for free after your delivery is completed.

Once we have confirmed the delivery, our Billing team will process your refund and send a receipt for your records.

Can I use a different billing and shipping address?

Yes, a different billing address can be used.

Please note that the billing address much match the address associated with your card. Your billing address will not affect your shipping address. If you are unsure as to what your billing address is, please check your credit card statement, or contact your card issuing company or financial institution.

Order Cancellations

  •  Meubles En Gros processes orders for shipping within 4-6 hours of the purchase during weekdays, and on the first business day after a weekend. To cancel your order, contact us within 4-6 hours to have the best chance of stopping your order before it ships. We strive to ship orders as quickly as possible, but cannot guarantee order cancellation before shipment.
  • If you change your mind while your order is in transit, contact us, refuse delivery and request that the item be “returned to sender”.
  • Refunds will be issued as described in the General Return Policy.

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